Top 5 Reasons Training Cleaning Staff is Important

emptying trash1. Safety: Maintenance cleaning, such as mopping, can leave employees open to harm from physical or chemical injury. By gaining knowledge on standardized protocols and potential hazards, a trained cleaning staff protects themselves and others from unsafe situations. This will cut down on worker compensation and employer liability claims.

2. Health: Beyond preventing avoidable hazards, a trained cleaning staff contributes to a healthier environment. When workers apply cleaning products properly, they efficiently remove germs and other pollutants without oversaturating the area with chemicals. Additionally, proper disinfecting lessens the spread of illnesses and missed time due to those illnesses.

3. Efficiency: Staff will make more efficient use of time by applying up-to-date cleaning methods and techniques. Through a training program, a cleaning staff will be given the same education and instructions. When workers follow a cohesive system, tasks take less time and it is less likely mistakes will have to be corrected or cleaned again. This uniformity allows more time to utilize serving clients.

4. Savings: An efficient cleaning staff yields monetary benefits as well. Properly applied cleaning techniques will reduce the amount of supplies wasted and damage to equipment. Additionally, a well maintained facility is less likely to need costly and time consuming maintenance or repairs, such as carpet replacement.

5. Professionalism: The value and self-worth gained through training leads to a more professional cleaning staff. By completing training courses or certification, workers receive validation for their efforts, improving morale. A more positive outlook will affect quality of work, especially when interacting with customers, and encourage retention.

You can reap the benefits of properly trained cleaning staff through the Pro-Link Professional Education program, a collection of seven ISSA CITS-verified courses leading to CITS Masters Certification.

Get more information on the Pro-Link Professional Education program and CITS certification.

Pro-Link Professional Education CMI Training

Pro-Link Professional Education CITS Training     CMI VERIFED LOGO BLUE

The Pro-Link Professional Education program will give your cleaning staff the knowledge and skills they need to become true cleaning professionals. The courses are CMI Verified by ISSA and, when successfully completed, will confer the nationally recognized CMI Certified designation to your employees. Employees who pass all seven courses will receive the CMI Masters designation.

The Pro-Link Professional Education CMI training courses are available only through authorized Pro-Link distributors. Find one today, and take your cleaning staff to the next level of professionalism with CMI certification.

Note: CMI training was formerly known as CITS. ISSA rebranded their training certifications in November 2017.

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CMI Training Courses

General Cleaning

How to safely and effectively complete the most common cleaning tasks, including:

  • Disinfecting
  • Odor prevention and elimination
  • Sweeping and mopping
  • Dusting
  • Emptying trash
  • Vacuuming
  • How to clean specific surface types, such as glass and stainless steel

General Safety

How to perform custodial jobs safely and help keep others in the facility safe. The topics covered include:

  • Properly handling and diluting cleaning chemicals
  • Fire prevention
  • Safely working with powered equipment
  • Safe stepladder use
  • Preventing slips, trips, and falls
  • Personal protective equipment
  • What to do in case of an emergency

Restroom Care

An easy step-by-step process for cleaning, disinfecting, and maintaining restrooms.

Hard Floor Care

Step-by-step processes to keep hard floors looking their best while lessening the frequency of stripping the floors. The topics covered include:

  • Proper use of matting
  • Daily floor maintenance
  • Spray buffing and burnishing
  • Top scrubbing
  • Stripping finish
  • Applying finish

Carpet Care

Step-by-step instructions for cleaning and extending the life of carpet. The processes taught include:

  • Vacuuming
  • Spotting
  • Interim cleaning with a cylindrical brush machine
  • Restorative cleaning with a carpet extractor
  • Rotary shampooing to salvage extremely soiled carpets

Hazard Communications Training with HCS 2012 (GHS)

Understanding chemical labels and Safety Data Sheets (SDS).

Customer Service

Teaches the basics of customer service tailored to cleaning staff. Topics covered include:

  • How to look and act like a professional
  • Interacting with building occupants
  • Understanding and meeting customer needs
  • Properly addressing customer complaints

The right to know and understand - OSHA HazCom Training

 
 
ghs logoOSHA’s new Hazard Communications (HazCom) standard includes the Global Harmonization System (GHS) for classifying and labeling hazardous chemicals.
 
Did you know that exposure to hazardous chemicals is one of the most serious dangers facing American workers today?
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That is why OSHA revised their Hazard Communication Standard – to improve the quality, consistency and clarity of hazard information that workers receive, making it safer for workers to do their jobs and easier for employers to stay competitive in the global marketplace.
 
GHS benefits workers by reducing confusion about chemical hazards in the workplace, facilitating safety training and improving understanding of hazards, especially for low literacy workers. OSHA's standard classifies chemicals according to their health and physical hazards, and established consistent labels and safety data sheets for all chemicals made in the United States (and those imported from abroad).
 
chemicalsiconOSHA’s compliance to the new standard has two deadlines that facilities must meet:
 
  • December 1, 2013 – All employees must be trained on the new Label Elements and SDS format.
  • June 1, 2016 – All employers shall, as necessary, update any “alternative” workplace labeling, update the hazard communication program, and provide any additional employee training for newly identified physical or health hazards
 
Contact your local Pro-Link distributor for more information - they have the tools and training to help you ensure your employees are safe, and your facility complies with OSHA on time.

Long Term Care Program

balance-scaleWe know that you want to provide the best possible, high quality care for your residents. However, this is often a challenging balancing act with ever tighter budgets and increasingly complex rules and regulations. 

The Pro-Link program for Long Term Care (LTC) facilities take a holistic approach to make sure your facility is clean and consistently provides a safe, healthy environment for elderly residents. And with the right products and training programs in place, Pro-Link can help you improve your survey scores and reduce your cost of housekeeping, not to mention make a positive first impression on potential future customers.

Our LTC Program can help deliver: 

cleaner facility

 A Cleaner, Healthier Facility:

The right products and proper cleaning procedures to achieve the highest level of clean

Improved infection prevention and cross contamination control

Create a positive first impression with potential new customers
 

improve survey scores

Improved Survey Scores:

A cleaner building means fewer environmental deficiencies during state inspections

Become the post-acute care facility of choice by improving your CMS ratings

Reduce cost of housekeeping
 

Reduced Housekeeping Costs:

80 to 90% of housekeeping costs are labor – clean as efficiently and effectively as possible with LTC-specific cleaning procedures, quality control tools and products that save time

Ensure your housekeeping staff is properly trained to comply with OSHA and other regulations 

How the Pro-Link LTC Program Works

The Pro-Link program works in three areas to help improve LTC facilities' housekeeping operations:

Long Term Care program_components

 

Housekeeping Operational Tools

Pro-Link has developed a number of tools that LTC facilities can use to improve their housekeeping program. Some of these tools include the following:

LTC Building Audit – The first step in understanding the effectiveness of a housekeeping program is a thorough building audit to identity what is currently being done effectively and where opportunities for improvement exist. Contact us using the form below if you are interested in a building audit.

Healthcare Acquired Infection Prevention Checklist – HAIs are becoming a more significant issue in LTC facilities; impacting residents' health, increasing unnecessary re-admissions and driving up costs. Pro-Link has developed a checklist that summarizes procedures and guidelines to help minimize HAIs.

procedure

 

LTC Specific Cleaning Procedures – How your staff cleans is just as important as what they clean with. We offer our customers cleaning procedures specifically developed for a long term care environment. They include procedures for a resident room, dining areas, bath and shower rooms and more. These simple to use procedures are pictorial and are available in English and Spanish. Click icon here for an example.

Quality Control and Budget Tracking – we offer a range of tools to help measure and track the quality of the cleaning operation as well as monitor spending. 

 

group product

The Right Products

Pro-Link offers everything you need to effectively and efficiently clean and maintain your facility. For long term care customers we'll
recommend the right product to ensure the job is done effectively and save money at the same time by increasing labor productivity. Plus, we offer a complete range of green certified, environmentally friendly products that create a healthier environment for both residents and the housekeeping staff.

 

Service and Support

Pro-Link is a national janitorial supply organization with over 100 distribution points in the US. Your local Pro-Link distributor is available to develop a cleaning program that fits your needs, train your staff on new products and procedures and provide advice and support on an ongoing basis.

You can count on your local Pro-Link distributor for the following:

  • Training on products and procedures
  • Product advice
  • Building audits
  • Troubleshooting and problem solving
  • Quick deliveries

To find a Pro-Link distributor near you, click here.

Ready to Learn More?

To learn more about our long term care program or to see if a free building audit makes sense for you, please click the link below to fill out a contact form and we'll get in touch right away.

Contact Form

BSC Resources: BSC Advisor

BSC Advisor ExampleTo further help building service contractors improve their business operations and their long term profitability, Pro-Link publishes the BSC Advisor. It is written by a nationally recognized consultant to cleaning contractors and it focuses on business issues BSCs face and provides advice and suggestions.

Topics include: 
   • Sales plan development
   • Proposal writing
   • Strategies for account retention
   • and many more...

Click below for an example edition.  Other editions of the BSC Advisor are available by contacting a Pro-Link distributor.
 
 icon BSC Advisor
 
Back to BSC Resource Page

 
 
rev-iq_logo_shadow_web
Pro-Link develops the BSC Advisor with the help of Chris Arlen of Revenue-IQ. Revenue-IQ is a sales consultancy for BSCs, providing in-house upgrades for proposals and presentations, sales training, and technical proposal writing services. Founded in 1996 by Chris Arlen, Revenue-IQ works with the top janitorial firms in North America as well as many smaller regional contractors.